Get help
Email support@example.com with what you were doing and what you saw. Please don't send connect tokens or credentials.
Signing in
- Enter your email and we send a 6-digit code and a sign-in link. Both expire in 10 minutes. Check spam if it doesn't arrive, then ask for a new one.
- Too many tries locks the code; ask for a new one.
- Lost a device with a passkey? Sign in with an email code and remove that passkey in Account and security. You can also sign out every device there.
Connecting a server
Follow the setup guide. The connector reference lists every command. orpheus-connector status shows whether the machine is paired and connected. A server that shows offline usually means the connector service stopped; run orpheus-connector install again.
Subscriptions
- Bought on the web: open Billing in the app and use the billing portal to change or cancel.
- Bought in the iPhone, iPad or Mac app: Settings, then your name, then Subscriptions. Refunds are handled by Apple.
- Bought in the Android app: Play Store, then Payments and subscriptions. Refunds follow Google Play's policy.
Deleting your account
Open Account and security and choose Delete account. It deletes your account and every workspace you own alone, at once. The privacy policy says exactly what goes. Store subscriptions must be cancelled in the store. If you can't sign in, email us from the account's address.
Security issues
Report vulnerabilities to security@example.com. See Report a problem.
Terms: Terms of use. Privacy: Privacy policy.